Policy

Return Policy

All products in Lace by Jenny Wu are custom fabricated to order. Returns, exchanges, and refunds are therefore not accepted.  All sales are final.  

However, if you have any issues with the product, please contact us and we will do our best to accommodate you in resolving your concerns.   

 

Shipping Policy

Free domestic shipping over $100.

Orders may take between 3 - 4 weeks to produce and ship. 

It is possible for your order to come in before the allotted window. Orders are shipped as soon as they are complete. 

 

Terms of Service

Lace by Jenny Wu reserves the right to refuse sales or cancel orders placed by a customer in violation of the site’s terms or as otherwise determined by Lace by Jenny Wu.

Orders will not go into production without full advance payment by the customer. 

Orders placed during holidays or when there is a high volume of orders can take longer than the allotted time window. 

As 3D printed material is still in its nascency, archival properties of the product materials have not yet been documented.  Lace by Jenny Wu is not responsible for any damage, discoloration, or change in material properties over time.

 

Privacy Policy

This Privacy Policy describes our practices regarding the collection and use of information via our website. In using or purchasing any product through this site, you agree to the collection and use of information as set forth in this Policy. 

We will not sell, share or trade any information you supply to us with a third party. Any information we collect is used to provide you with a better shopping experience and to facilitate us in fulfillment operations.

 

Experimental Material - color, care, and durability

Due to the production process, it is sometimes common for 3D printed products to have a slight difference in the shade of color or texture as the website product images.  

Nylon Collection:  We are currently printing in SLS nylon as it has been tested to be most durable that still gives the highest printing resolution. However, it is still a fragile material and should be worn with care.  The pieces will break with force.  

Do not store the necklaces where it will be exposed to direct sunlight.  UV will discolor and fade the color of the necklaces.  As with any light color products, dirt accumulation and discoloration may occur from prolonged wear and contact with dirty surfaces.  If your necklace do discolor over time, email us to refresh the coloring for a small fee. ($80)

Steel Collection:  Like all non-precious metals, the steel collection may oxidize over time if exposed to prolonged humidity, sweat, or liquid.  For rings that you intend to wear long term or if you have any skin allergies to non-precious metals, we suggest selecting one of the precious metals, (i.e. silver, gold, or platinum) as your print material.  The patina of the steel collection may lighten due to natural wear and normal abrasion.  This does not compromise the integrity of the piece.  

Items in the steel collection are coated with a non-toxic clear lacquer protective coating. To extend the life of the finish, we suggest re-coating the piece periodically with the lacquer that can be ordered through www.mcmaster.com

Sizing - Steel Collection

Due to the production process, all rings in the steel collection may have slight variation in size and patina.  We try to stay within 1/4 size difference from the size ordered.  If the ring is too big or too small (once you receive the ring), we can exchange it free of charge.  All exchanges must be shipped back to us in original, unworn condition to be exchanged.